They came to my child's daycare took pictures on Sep 23-25. I paid $110 for the copyright that was promised to be emailed to me within 5 days.
Now Oct 16, here I am trying to call their customer line 1 800 338 3339 ext 5200 to get my child's photos!!! I have sent emails, messages to their website. No one respond to me! The customer line is a joke.
I waited for 30mins the first time, and got to a voice box. Waited for an hour for the 2nd call, finally got to speak to someone, and they placed me on hold after getting my info, and still no solution.
This person wrote the review because of poor customer service of teddy bear portraits school portraits from Teddy Bear Portraits. Reviewer claimed that he or she wants Teddy Bear Portraits to offer any options to resolve the issue.
The most disappointing in user's experience was wait time on the phone, not receiving product, dealing with this issue and none of my messages or emails were answered. Author liked the most quality of pictures. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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