Product: Teddy Bear Portraits Customer Care Clear all filters (25 of 25 reviews match)
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Went to review the photos taken today at my child's school.Besides the high pressure sales tactics which was unwelcome, the lady who was brokering the three screens (at pick up time, with about 50 parents coming in and out) was rude and snippy. She seemed very UNHAPPY...
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Product
Teddy Bear Portraits Customer Care
#1034008
Ordered digital prints and they were supposed to send a password quickly. Didn't work and attempts to resolve or get money back fall on deaf ears with unanswered emails and being put on hold.
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tbportraits
tbportraits
Teddy Bear Portraits Verified Representative

Hi! We appreciate your feedback and apologize for the delay in the delivery of your digital images. Please send us your contact information, child's name and school and we wil...

1.4
Product
Teddy Bear Portraits Customer Care
#972013
They upsell you on the date of pictures, then no CD is available, as promised, and the login information to the website is not initially provided, then doesn't work until you contact them multiple times.Very long phone call wait time to be connected to anyone. THEN, no...
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Anonymous
Anonymous

If my kids didn't look good in the pics, I wasn't going to order. Felt rushed and have never dealt with a company that will show you the pics there, but then no online access...

tbportraits
tbportraits
Teddy Bear Portraits Verified Representative

Hi, we apologize for the downloading issue and your images not being available. A Customer Service representative is happy to reach out if you provide us your contact informat...

Product
Teddy Bear Portraits Customer Care
#946163

Teddy Bear Portraits Customer Care Review

#919953
1.0
Details
This company is the worst to deal with. They sent me the wrong picture that their rep "helped" me purchase and basicallu said oh well. I would never do buisness with this bootleg company.
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Customer service
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Teddy Bear Portraits Customer Care Review

#824618
1.3
Details
This company has HORRIBLE customer service, they have no proper etiquette as well as no communication. The photographer was rude when she was at my sons school as well as provided false documentation as well as information. I would only get 1 sheet next time if my son's school uses this company again because they obviously don't know any customer service
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
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Teddy Bear Portraits Customer Care Review

#814575
Sales rep unprofessional. Lack of communication, wait time with Customer Svc a nightmare, unreturned calls, errors on packages ordered.
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Teddy Bear Portraits Customer Care Review

#809239
The worst place to get pictures from and they give the pictures to other people who don't pay for them. Will never use this company ever again. Poor customer service. And no refund this is crazy who do they think they are.
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Never go to them!!!!!!!!!!!!!!!!very horrible service, they don't care once they get the money,that's all they care for. I never got the picture that they did in Sept 2015, I followed it till December , then gave up( I'm working full time, and in school too).I would be...
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1.0
Product
Teddy Bear Portraits Customer Care
I didn't like
  • Not getting issue resolved
  • Difficulty contacting the right person to help
#865648
We have been trying to put together our yearbook and should have gotten a disc with all the students pictures when we received our pictures, however it was not shipped with our order.Our yearbook coordinator has tried several times to get Teddy Bear to call her back so...
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Product
Teddy Bear Portraits Customer Care
#854056
When the photo was taken an employee from Teddy Bear Portraits told me I had until July 2016 to order. I call in March 2016 to order and I say I want the most recent class photo taken of my child. It was like pulling teeth. Kyota wanted to know what day it was taken...
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1.0
Product
Teddy Bear Portraits Customer Care
#852932
I paid for digital images on 3/23/16.I have yet to receive them. I had the same problem last fall. The link in the email didn't work either. Last fall I tried to call about not receiving a receipt or images and held on the line for more than 30 minutes before hanging...
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tbportraits
tbportraits
Teddy Bear Portraits Verified Representative

We certainly apologize for any inconvenience in regards to your portrait order. Please reach us at 1-800-338-3339 ext 5200 or customerservice@teddybearportraits.com if further...

AlliO
AlliO

I paid for digital downloads on Sept. 18th 2015 and still have yet to get them.

1.4
Product
Teddy Bear Portraits Customer Care
#840401
Teddy Bear Portraits came to my twins' preschool for Spring and Graduation pictures. The director of the preschool personally witnessed the photographer take 3-5 shots of each of my children individually for Spring and Graduation (12-20 shots) and of them together for...
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Anonymous
Anonymous

That their policy. 3 pictures. That's it and it won't change. I worked for them . They are aweful.

Product
Teddy Bear Portraits Customer Care
#838979
I received an incorrect order, and I can't seem to get in contact with ANYONE to fix the issue. It all started after my daughter's class received their photos a MONTH after all the other classes in her school. That was just the first annoyance. I FINALLY get the...
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TeddyBearPortraitsCares
Teddy Bear Portraits Response

Good morning my name is Scott and I'm here to help. I've forwarded this message through our internal channels in order to help find resolve asap. If you would, please also f...

Product
Teddy Bear Portraits Customer Care
I didn't like
  • Not receiving product
  • Unfulfilled order
  • Cannot get anyone on the phone
#792328

With Official Company Response

Paid for Two portraits, got only one. No one answers the phone!!!! waited an hour on the line. No one answered my email!!!! Very upset, totallly overpaid $92!!!!!! Upset with school for bringing such an unprofessional company at such high prices. You don't even get...
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TeddyBearPortraitsCares
Teddy Bear Portraits Response

Hi. I’m Scott, and I’m here to try and help. Do you have your access code and the email address used to set up your account?

1.0
Product
Teddy Bear Portraits Customer Care
I didn't like
  • Customer service
#752758