Their photos are wayyyyy overpriced, and customer service is horrid! They told us they were going to give us a free gift with our order when we placed it, but never sent us what they promised. Also, ordering process was a mess and no one was helping us at all. When I...Read more
I didn't like
- Customer service rep on phone
- Not receiving product
I called the local customer service line to have help with logging on to he website . The woman that answered the phone was extremely rude and cut me off several times with the famous “Ma’am” line. I was not aware you needed a code to get into the photos. She was very...Read more
Teddy Bear Portraits - One ANGRY parent!!!!
I am so DISGUSTED in this company. I have been trying for almost two weeks to order my child's pictures and cannot get the order to go through. Whenever you you get to 'confirm your order " NOTHING HAPPENS. IT DOES NOT LET YOU. This is a HORRIBLE PORTRAIT STUDIO. HOPE MY CHILD'S DAYCARE DOES NO FUTURE BUSINESSES WITH THEM. EVER.
The individual pictures were all tagged with incorrect access codes and names. The class pictures were never filed by the photographer so we never received it. Terrible company. Do they have no competition? Why do schools not go through another vendor? Highly recommend...Read more
I was planning to buy a photo for my son in the daycare for $15. It is pricey and I am okay for it. When we are trying to check out, a piece of paper (photo) requires $6 shipping & $2 handling fee! The subcharge is >50% ($8) of the original picture! I decided not to...Read more
My sons daycare had this company come in and take photos. We received the code and looked online and the photos looked cute. I go online and purchase the photos. Over a month later, no photos. I call and “there was an error in processing and they haven’t been sent out”...Read more
My son attends a specials needs school that uses this company every year. I bought the "digital package" a.k.a. $101 for three digital "downloads." Downloads in is quotation marks because I was emailed my access code, however, when I went to the website to download the...Read more
Teddy Bear Portraits - Packages
They are outrages for the price. 1 8*10 and 2 5*7 cost 45 to 48 dollars and it was only 1 pose! They take 3. You dont even get a preschool class picture. Smh.Id rather go to 1 hr photo pay $21.50 and you take 5 poses. Pick a package and the other 4 pictures are a $1. They are too expensive.
My daughters school started using this company. In the Fall of 2017, I purchased their largest pack, only to receive blurry non-sharp and crisp images. To say I was disappointed is an understatement. Come 2018, and I say okay, I'll try this again, when they came to her...Read more
Our 1st picture day was cancelled by our photographer due to illness(at 6:15 on portrait day.) He called back, I rescheduled. Three business days before our new date, AMANDA called to reschedule again! I started out trying to work it out. The only words Ms Amanda knew...Read more
I didn't like
- Amandas attitude
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