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New Reviewer
Teddy Bear Portraits - Terrible company I do not recommend
Original review updated by user Jun 07, 2022
My daughter took pictures May 12 with her school paid $193.46 April 13th for package. 7-14 days for delivery. I called on the 14th day for a tracking number or anyway to attempt to track. I was told they do not offer tracking. For $200 the least they could do is track....
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ID
#3646509 Review #3646509 is a subjective opinion of poster.
Service
Teddy Bear Portraits Photo Service
Pros
  • Background option changes
Cons
  • Everything i explained
Loss
$193
Preferred solution
Full refund

Took terrible school pictures of my daughter’s graduating VPK class.

Horrible pictures taken by photographers who dont even deserve to be called amateurs. Read the overwhelmingly negative reviews before you even consider hiring these clowns. Everything people complain about is 100% accurate.

User's recommendation: Stay away.

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ID
#3499526 Review #3499526 is a subjective opinion of poster.
Location
Ormond Beach, Florida

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Verified Reviewer
New Reviewer

Didnt receive my sons Fall pics

Hello my son took his pictures and October and we still haven't received them and itbis half qay through January. please contact me back and reassure me that you will be sending them ASAP
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ID
#3266382 Review #3266382 is a subjective opinion of poster.
Location
Jacksonville, Florida
Loss
$40
Preferred solution
Deliver product or service ordered
I have been a parent for almost 20 years so I have seen a lot of school pictures. I don't even know where to being with this review. First, I was SHOCKED of the prices they have for any of their items. Over $100 for ONE DIGITAL DOWNLOAD!!! I have never paid that much...
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ID
#3154119 Review #3154119 is a subjective opinion of poster.
Location
Sykesville, Maryland
New Reviewer

Didn’t receive my photo

I paid for my kid school pict and i never got them i ordered in may i want a refund access code 123302****
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ID
#2740702 Review #2740702 is a subjective opinion of poster.
Location
Birmingham, Alabama
New Reviewer
So last December I use teddy bear portraits I found out the morning of that my photographer had quit apparently I was supposed to be that photographers last client, and they just decided not to come, I had to call the company to find out what was going on and then...
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ID
#2036411 Review #2036411 is a subjective opinion of poster.
Pros
  • May provide quality pictures if they show up
Cons
  • Lack of communication
Preferred solution
Let the company propose a solution
New Reviewer

I Love my fall portraits would like to see and choose spring portraits

Not being able to see and choose spring portraits
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ID
#1890423 Review #1890423 is a subjective opinion of poster.
Service
Teddy Bear Portraits Child Photo Service
Pros
  • Wonderful when i ordered fall portraits
  • Great photos
  • Very professional
Cons
  • Can not view spring 2020 portraits
Preferred solution
Get Spring Portraits

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Verified Reviewer
New Reviewer

I saw no way to edit or change an order untit i submitted an order no i have pictures that i didnt want and have no way of checking it out im out 180.00$

ordered pictures when I submitted my order I didn't see where I could edit it until I saw my email oonfirmation I then saw something that I didn't want or remember ordering it I don't think I would ever order again from u go back to paper order forms im now out 180.00 instead of the 40.00 that I thought I ordered im not very happy about that
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ID
#1794639 Review #1794639 is a subjective opinion of poster.
Location
Mount Holly, New Jersey
Product
Teddy Bear Portraits Child Photo

Extremely expensive

While the images are good, photos and other products are extremely poor quality and expensive, shipping charges are a joke. Calendars are 8x11 only so the numbers are a few millimeters, good luck reading them. Bought a couple of calenders and 1 photo sheet for $70 with coupon code! My thought is with so many other options, the school will likely change.
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ID
#1726010 Review #1726010 is a subjective opinion of poster.
Location
Concord, California
Service
Teddy Bear Portraits School Photo Service
One month later I am still waiting on the correct photo. I asked the photography if she could crop a certain photo a little closer. She said "no problem". She showed me the crop and I said it was perfect. She told me to order now because it would be discounted. She...
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ID
#1702744 Review #1702744 is a subjective opinion of poster.
Location
Lakeland, Florida
Product
Teddy Bear Portraits Photo
New Reviewer

FOUR Cancelled/Rescheduled Picture Days

If you are a director/administrator of a childcare program, please beware. They asked us to move our picture day from a Tuesday to a Thursday for the convenience of the photographer. We complied. Then they called 2 days before the new date to say the photographer was sick and we had to reschedule. Then WE called the day before the next picture day to make sure everything would go as planned and that is when they told us that the photographer broke their leg and we had to reschedule again! We gave them the benefit of the doubt and rescheduled. 72 hours before the final rescheduled date WE once again called to the confirm. We got the run around for 2 days and they finally admitted they didn't have a photographer available...but they would work on it. After hours of waiting for a response and Teddy Bear Customer Service not answering emails and our Representative not taking calls, I could not stomach cancelling picture day AGAIN so we scrambled to find a local photographer to fill in for us on the day Teddy Bear was supposed to come. I am so baffled by their lack of communication and professionalism. I am wondering if they just would not have shown up had we not called to confirm ahead of time! I now feel like the "supervisor" handling our account was just lying to us with all these excuses. She doesn't have her voicemail set up and did not follow though on anything she promised. Please go read the Better Business Bureau Reviews/Complaints. This has been the most frustrating experience with a photography company we have ever had. We will not be booking them again.
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ID
#1683646 Review #1683646 is a subjective opinion of poster.
Product
Teddy Bear Portraits Photo
Pros
  • May provide quality pictures if they show up
Cons
  • High turnover rate
  • Last minute cancellations
  • Poor communication
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution
New Reviewer

HORRIBLE EXPERIENCE

I had my husband pick up my daughter from daycare and was told the picture package was 39.99$ and later I found out my card was charged 139$! They knew my husband has little to no attention to detail and knew they can scam him. I immediately called to cancel the order and was reassured by customer service that they were going to cancel it and reasurred me I would get a refund. About a week later I get the pictures in the mail and call back and can't get a refund. I feel like we were scammed into buying these and that is not good business practice. Please be upfront and not lie to people tell them it's fixed when it's now.
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ID
#1654348 Review #1654348 is a subjective opinion of poster.
Product
Teddy Bear Portraits Daycare Photo
Pros
  • No pros
Cons
  • Lack of customer service
  • Ridiculous pricing
  • Lies
Reason of review
Poor customer service
Loss
$132
Preferred solution
Full refund

Horrible Service

You have a pathetic business model which is not customer-centric. You lack empathy and an ability to connect with your customers needs. Therefore, I will post and spread the word by contacting any local school I can find to inform them that you have no interest in actually providing a viable service. Instead, you want to overcharge for pictures and not even accommodate the simplest of requests.
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1 comment
#1694534

I am so sorry you were not happy with our service. Our goal is to help families preserve childhood memories while providing the best experience to schools and families.

We offer professional studio quality portraits at very reasonable prices. I would love to assist you however, I would need to understand the specifics.

Please email me at mimi.buckner@nationwidestudios. Our customer's happiness is of utmost importance to us.

ID
#1511675 Review #1511675 is a subjective opinion of poster.
Service
Teddy Bear Portraits Customer Care
Reason of review
Poor customer service
New Reviewer

Unsatisfied with portraits

The issue was resolved, I’m very satisfied. I have no problem ordering again when pic time comes around
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1 comment
#1694541

This makes us very happy. Our customer's satisfaction is of utmost importance to us. We hope you enjoy your portraits and the memories they hold.

ID
#1506352 Review #1506352 is a subjective opinion of poster.
Product
Teddy Bear Portraits Photo
New Reviewer

Awful

This happened last week in N.J. The photographer was very impersonal, rushing me to pick out the portraits. They happened to come out horrible and I was very unsatisfied. My son is a happy go lucky child and likes about anyone, but can be shy. She suggested maybe he was self conscious. What I’m the world have to feel self conscious about? He’s two years old. I guess the apple doesn’t fall far from the tree as I didn’t care for her personality he must not have either. At his age he doesn’t have a concept of self doubt at all, I disliked her personality and her disregard for my feelings as a parent. I will not be purchasing anything from this company ever again. To merely suggest something about his personality was not her place or at her discretion. She was simply there to judge and as a parent I was very depressed about it.
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ID
#1394749 Review #1394749 is a subjective opinion of poster.
Location
Baltimore, Maryland
Service
Teddy Bear Portraits Photographer
Reason of review
Poor customer service

Low quality and over priced

This company is used by my childs daycare and the quality of the pictures is low with a hefty price tag. I can go to a local walk in studio and get better quality and lower prices. In the past I have made them reprint due to the lighting being off. I cant believe they can get away with charging these prices for low quality pictures.
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ID
#1368577 Review #1368577 is a subjective opinion of poster.
Location
Hoover, Alabama
Service
Teddy Bear Portraits School Photo Service

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