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First, they didn't show up when scheduled the first time, so we were told we were to receive a discount $12/sheet instead of $15 (this discount was actually posted on THEIR flyer all over the school). Picture day came, went to the kiosk to look at the photos. I asked the lady about the discount. "Hmmmm, let me check and see what that is....oh, the computers are just messed up right now and arent' reflecting it for some reason". The photos were alright. All I wanted was 6 "sheets": 1 8x10; 6 5x7; 4 5x7 (of a different pose). I also wanted the "calendar". I was told that this package ($78 for just the photos) cannot be switched out (ie I don't want wallets, so why can't you just use THAT sheet for another 8x10?!). I was also told that the 'calendar' was only an add-on item at $35 (!). Specifically that the "only package it comes with is the first package ($135 one). Of course it only comes with that one. So I punched in my order and the whopping total came out to $122.91 ($78 package + $35 for a calendar I can make on Shutterfly for $3!). After seeing this price was only $13 more for the highest tier package and "is the only package to include the calendar and the 'fun pack' (which is just cheap, perforated cardstock of lame bookmarks and key chains that you'll have to punch out yourself (hope you don't rip them), and a collage (which was AWFUL), AND the digital images emailed within 48 hours. OH! She also told me that this was the ONLY package I had freedom to order whatever size photos I wanted. Bye Bye 24 wallets (seriously?!) as long as it was 12 sheets. I mean for $13 more, fine I'll ***. So I chose my 12 sheets (4 8x10s, 4 5x7s, 2 5x7 (meh pose), 2 5x7 (worse meh pose). I was adamant about NOT getting the collage because I DID NOT and DO NOT like it; she agreed to replace it with another calendar: "Not a problem" she says. Great! So I place my $145 order. "Don't worry, the discount doesn't show up in our system right now for some reason, but it'll get straightened out on the back end". You'll get the digital images in 48 hours. The next day when I received the email receipt boy was I in for a shock as it DID not reflect ANY discount at all whatsoever. It is now one week later, NO digital images, and the package I did receive IS ALL SORTS of WRONG. I received 8 (!) 5x7s of EVERY SINGLE pose, AND the COLLAGE that was supposed to be another calendar, and NO 'fun pack'.

Before I got the photos tonight, I was hunting them down on the phone ALL DAY LONG because of the OVER CHARGING and NOT receiving my digitals (I did not even realize my order was so wrong at this point). I spoke with FOUR different people about the discount not being applied and my digitals never arriving. Every single person said that they would look it up and email it to me. Nothing. They all said they would call back. Nothing. So I called. Hey, I don't care, I will play your "experiencing high call volume" excuse (because after seeing THOUSANDS of negative reviews, I bet that all they do is field complaint calls. They're like the Comcast of photography. That is bad. But hey, I've got all day to sort this out. I'll hold for however long it takes. The next excuse was that the access code wasn't activated yet because "it only after the photos process and are shipped". Ummmm, I have the photos and they were shipped TWO days ago! Then they went radio silent again on that whole deal. But of course they "are going to get with another person tomorrow" (it was 4:59 and they wanted to clock out afterall) to "look into it" and call me back. After they got together and got their story straight here is what the 'discount' really was. $12/sheet for first 3 sheets ONLY if not ordering a package. If you ordered the smaller tiered package you would get the calendar FOR FREE! Yep, Package #3 that would have cost me $122.91 because she TOLD me I would have to ADD ON that $35 piece of art, was only suppose to cost $78. So $78 + 7% sales tax + $2 'handling fee' = $85.46. A $37.45 difference in what was being sold to me on site. So for EXACTLY what I wanted I could have paid $85.46 and got DUPED and LIED to in order to purchase the $146.45 total just to get the WRONG photos, NO digital prints, and a collage I DID NOT WANT. "Oh, but we don't give discounts on our higher tier packages". I didn't want the higher tier package, but it was the "only way to get the calendar included in a package". Pretty sure everyone can agree that a $60.99 INCREASE for UNWANTED materials, WRONG ORDER, and ZERO digital files is stealing money. They are just lying and stealing.

I'm sure I'll go round and round with them again tomorrow, but hey, I've got the time and I am persistent. Not giving up.

This company is ridiculous and after reading the

Reason of review: Not as described/ advertised.

Monetary Loss: $62.

Preferred solution: Give me what I ORIGINALLY WANTED, give me what I was coerced into ordering. Give me the correct items. The discount was $12/sheet from $15/sheet = 20% off. I'll take 20% price reduction. I've spent HOURS trying to resolve just the pricing..

Teddy Bear Portraits Pros: 2 prints were just ok but i could have taken them myself.

Teddy Bear Portraits Cons: No response to several voice mails and emails, Constantly being pawned off on other departments, Poor customer service-up there with comcast, Overpriced and underdelivered, No follow through for resolve.

Location: Decatur, Georgia

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