Teddy Bear Portraits
Reviews and Complaints
I Love my fall portraits would like to see and choose spring portraits
- Wonderful when i ordered fall portraits
- Very professional
- Great photos
- Can not view spring 2020 portraits
Preferred solution: Get Spring Portraits
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Verified Reviewer | Mount Holly, New JerseyI saw no way to edit or change an order untit i submitted an order no i have pictures that i didnt want and have no way of checking it out im out 180.00$
STAY AWAY!!!
One month later I am still waiting on the correct photo. I asked the photography if she could crop a certain photo a little closer.
She said "no problem". She showed me the crop and I said it was perfect. She told me to order now because it would be discounted. She told me that the photo I order will still look like the un-cropped version, but that it would transfer over and I would receive the correctly cropped version.
I was hesitant to order the photo at that point. I wanted to wait until I was seeing the crop applied, but she was pushy and insistent that the photo should be ordered now for the discount.
I got home and the website was then showing the correct photo with the correct crop. Again, the photographer ASSURED me that even though I placed my order earlier that I would get the crop we both saw and agreed on. I figured that since I was seeing the correct crop on the website now that she must know what she's talking about.
I receive my photo.
It is the original, un-cropped photo. I call customer service and explain. She sends the correct photo (or so I thought). I get the second photo.
It is still the original, un-cropped photo. I call customer service and speak with someone who seems beyond clueless. She says that she is sending the correctly cropped photo. This is now the THIRD time I have received the INCORRECT PHOTO!!
I spent $20+ on ONE 8x10 photo. Sure, I could crop it, but then it's not an 8x10. I paid for a product that YOUR photographer told me would be cropped. I want my correctly cropped photo.
I want my money back.
I want to never deal with their customer service team ever again. I will NEVER EVER purchase from this company again.
FOUR Cancelled/Rescheduled Picture Days
- May provide quality pictures if they show up
- Unreliable
- High turnover rate
- Poor communication
Preferred solution: Let the company propose a solution
Extremely expensive
HORRIBLE EXPERIENCE
- No pros
- Lack of customer service
- Lies
- Ridiculous pricing
Preferred solution: Full refund
Unsatisfied with portraits
Horrible Service
Awful
Horrible absolutely horrible
Low quality and over priced
Awful Service and Picture Takers
Preferred solution: Let the company propose a solution
Worst customer service ever!!
- Not receiving product
- Ordering
- Customer service rep on phone
Preferred solution: Full refund
They lost class pictures 2 years in a row!
Terrible experience; terrible customer service
- Having the photographer at school
- Not receiving the overpriced items i paid for
Preferred solution: Deliver product or service ordered
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This makes us very happy. Our customer's satisfaction is of utmost importance to us. We hope you enjoy your portraits and the memories they hold.