Update by user Oct 19, 2015
They finally sent an email with instructions on how to finally download my digital download, with an expiration of 1 week. I guess it's better than nothing?
Not once did the company actually call me back, or send a personalized email to apologize for this inconvenient delay. I will mark this as resolved, but I will never purchase portraits from their company again.
Original review posted by user Oct 07, 2015
Teddy Bear Portraits set up a photo session at my son's preschool. This was on September 15th. When we arrived to pick up my son (after his picture was taken), they allowed us to select and purchase the portrait package, Naturally, we selected the largest one available, which included "instant" digital images. We were told we would be sent an invoice within a few days. Our account was debited $140 two days later, yet we received no invoice. October 5, 2015 was the date the portrait packages were delivered to preschool. The pictures came out great! But I have no "instant" digital images. Nor do I have the ability to purchase additional pictures because the password/access code imprinted on the portrait envelope is nonfunctional. I spoke to the assistant director at preschool and she said that I wasn't the only parent going through this - that there were other parents that purchased ONLY the digital images - and hadn't received them either.
When I got home, I called customer service, to be stuck in a never-ending "we are experiencing high call volume, please hold the line, your call is important to us..." I finally gave up after 30 minutes. I went to their Facebook page (https://www.facebook.com/TBPortraits) and left a short post - and saw that there were MANY angry posts from other parents experiencing the same exact issues. That was 2 days ago. Now, as of today, their Facebook page has been taken down. I've tried calling customer service again, but I still get stuck on hold. The Director at preschool did let me know that she was able to get in touch with the company but did not yet have a resolution. The excuse being used (which I assume they are using for everyone) is "the week our children were photographed, was their first week using their new system."
I hope this gets resolved. Would love to have access to the digital images so I can send to family and friends.
This reviewer shared experience about not as described and wants this business to have the product delivered as the author lost $140. christine.frieberg is overall dissatisfied with Teddy Bear Portraits. The most disappointing about teddy bear portraits package at Teddy Bear Portraits was false advertising, horrible customer service and never recieving instant digital images , but reviewer liked prints. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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