filters
product:
Show
I received an incorrect order, and I can't seem to get in contact with ANYONE to fix the issue. It all started after my daughter's class received their photos a MONTH after all the other classes in her school. That was just the first annoyance. I FINALLY get the...
Read more
TeddyBearPortraitsCares
Teddy Bear Portraits Response

Good morning my name is Scott and I'm here to help. I've forwarded this message through our internal channels in order to help find resolve asap. If you would, please also f...

I didn't like
  • Not receiving product
  • Unfulfilled order
  • Cannot get anyone on the phone
#792328
I oredered pictures of my two sons in November 2015. I still have not recieved the missing photos I paid for one of my children. I am very dissapointed.
Read more
TeddyBearPortraitsCares
Teddy Bear Portraits Response

Good morning I'm Scott, I apologize for the frustration and I'm here to help. Please send me your order number and the email address you used to create your account so that I...

#780648

With Official Company Response

I can not believe that to purchase PRESCHOOL photos it would cost me $60. It is so outrageous to think that the average person has money to spend like that. I would love to buy my sons picture to keep and have nice memories. BUT I CONNOT AFFORD TOO! Its not fair to...
Read more
Anonymous
Anonymous

Seriously "Annonymous"? $60 for "packages" that nobody wants (24 wallets? No thanks) is ***. Period. Some people like to not waste money. I make over $75k a year and I'm pisse...

Anonymous
CP

Agree! The "packages" are a joke! Complete joke. They're photos of CHILDREN. Not only that, I know how much it costs to print out a photo and they are ripping everyone off. I'...

#780058

With Official Company Response

our school has been using teddy bear since 2005. we have always been happy with our pictures. made a decent profit. this year it has been a nightmare. some parents were missing pictures, and we could not get through on the phone. took 2 weeks, just to talk to someone....
Read more
TeddyBearPortraitsCares
Teddy Bear Portraits Response

Thank you for sharing this valuable feedback. We made a significant technology transition last summer which unfortunately caused some workflow and internal challenges. Howev...

2.3
I didn't like
  • Not getting through on phone
  • Not receiving product
  • Unfulfilled order
#779417

With Official Company Response

We had previously used Teddy Bear Portraits with great success, but that was before Nationwide Studios bought them out. I have never been treated so badly by a company before. We know the photographer and her work is excellent but the pictures all came back off color...
Read more
Anonymous
Anonymous

Nationwide had always owned them . They were bought out by Legacy Studios !! That's when the issues started !!!!!

TeddyBearPortraitsCares
Teddy Bear Portraits Response

Good afternoon. It was communicated to me that this issue was able to be resolved by customer service yesterday. Can you confirm? Scott

With Official Company Response

If they can not give you a receipt for the pictures that you order and you have any complications with your pictures they will tell you they dont have any records of your order good luck trying to get a receipt. Write your own and take pictures that's my suggestion
Read more
TeddyBearPortraitsCares
Teddy Bear Portraits Response

Thank you for your feedback. If you ordered after August 24, 2015, please go to shop.teddybearportraits.com and enter your access code and the email address you used to sign u...

#769055

With Official Company Response

This place sucks My son took pictures Oct 2015 and they just arrived Jan 11 2016 they sent 3 different kids photos instead of my child's photos I called them and they said they will give me additional photos when i finally received the photos it was no extras just only...
Read more
TeddyBearPortraitsCares
Teddy Bear Portraits Response

Good afternoon thank you for sharing this experience. I'd like to try and help. Could you provide me with your order number, email address you used to set up the account and ...

2.0
#769040

With Official Company Response

My daughter had pictures taken in Sept. 2014, at the daycare that she attends. I bought the biggest package at $145. I was later told by the daycare that Teddy Bear Portraits had contacted them and told them that the photographer who took the pictures was no longer...
Read more
TeddyBearPortraitsCares
Teddy Bear Portraits Response

Thank you for sharing this situation. My name is Scott and I'm here to try and help. First of all, I saw that you'd stated the issue was from September 2014. Is that indeed...

#766692

With Official Company Response

My son's school used this company for annual photos and it was a disaster! Teddy Bear Portraits was VERY unorganized and consistently WAY off the timeline for when photos would be ready to view, etc... They were supposed to honor a discount for parents who came up to...
Read more
Anonymous
Anonymous

Don't be fooled by the "response" by Teddy Bear Portraits.. Notice how he's posting the exact same thing on each complaint. It is just a ruse to try and mitigate the horribl...

Anonymous
Anonymous

Scott why don't you stop giving the same bs to everyone. What a disgrace

#760810
Customer service is a joke. You can't get anyone on the phone. You leave a message 4 times. When they return your call (if your lucky) they say gonna find out where your pictures are and call you back. You get no return call and no pictures. I guess great grandchildren...
Read more
TeddyBearPortraitsCares
Teddy Bear Portraits Response

Hi. I’m Scott, and I’m here to try and help. Do you have your access code and the email address used to set up your account? As well, please make sure that you are using the...

1.0
#758974