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Teddy Bear Portraits is just the worst. At my son's daycare, the man my husband spoke to told him that we could easily order my son's pictures online later, as I couldn't get there in time to make any purchases. However, he neglected to tell him that the price would be...
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1.4
I didn't like
  • Unable to order by sheet as inform
  • Lack of clarity regarding delivery
#859269
First, they didn't show up when scheduled the first time, so we were told we were to receive a discount $12/sheet instead of $15 (this discount was actually posted on THEIR flyer all over the school). Picture day came, went to the kiosk to look at the photos. I asked...
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1.0
I liked
  • 2 prints were just ok but i could have taken them myself
I didn't like
  • Overpriced and underdelivered
  • Constantly being pawned off on other departments
  • No response to several voice mails and emails
#851130

Resolved With Official Company Response

I too was unable to download my purchased digital images and had no luck reaching them for weeks. Here is what finally worked: - I called the number on their parent company site (Nationwide Studios): 1-855-838-8146 - I pressed the option for current customers (number...
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TeddyBearPortraitsCares
Teddy Bear Portraits Response

Thank you for taking the time to resolve the complaint - we appreciate your business and patience. FYI, teddybearcares@nationwidestudios.com has now been set up for a quicker...

Anonymous
Anonymous

Wow, you are a life saver. I was able to download the images. I cannot thank you enough. And now I will report teddy bear portraits to the BBB.

1.8
I liked
  • Quality of pictures
I didn't like
  • No one answered my call
  • Tech
  • Difficulty contacting the right person to help
#744461
My son had his pictures taken at school on November 4th. I order the digital pictures that same day for 100.00 dollars. The lady said oh you'll get an email. Yeah right. it was November 16th that I received my confirmation email, with no code to access pictures. This...
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dainan57
dainan57

I have an update. I called Teddy Bear Portraits and got a hold of someone!!! If you need to call make sure and do it as soon as they open. Which is 9:00 est. I spoke to Ashley...

Anonymous
Anonymous

Our school (private) had pictures done the middle of September and we are still waiting for proofs...11 weeks later!

1.0
#742957

Resolved

Teddy Bear Portraits set up a photo session at my son's preschool. This was on September 15th. When we arrived to pick up my son (after his picture was taken), they allowed us to select and purchase the portrait package, Naturally, we selected the largest one...
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Anonymous
Anonymous

before you every do business with this company please read this!!!!!!!!!!!! I have 2 boys ages two and One. the photographer convinced me on the digital package and LIED to ...

Anonymous
Unhappy

I am having the same issue, I purchased the digital photos thinking they would come on a CD. When I pull up the code online the portraits have writing all over them so I can't...

2.3
Sharon Hill, Pennsylvania
I liked
  • Prints
I didn't like
  • Horrible customer service
  • Ordering
  • Missrepresentation
#712493