Teddy Bear Portraits
Teddy Bear Portraits Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Teddy Bear Portraits has 1.3 star rating based on 135 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Images, Photographer, Quality of pictures.
Cons: Customer service, Difficulty contacting the right person to help, None of my messages or emails were answered.Recent recommendations regarding this business are as follows: "RUN, DO NOT WALK , AWAY FROM THIS COMPANY", "DONY", "Not affordable, not safe, not experienced photographer", "STAY FAR AWAY", "No way".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Teddy Bear Portraits has 1.3 star rating based on 135 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Images, Photographer, Quality of pictures.
Cons: Customer service, Difficulty contacting the right person to help, None of my messages or emails were answered.Recent recommendations regarding this business are as follows: "RUN, DO NOT WALK , AWAY FROM THIS COMPANY", "DONY", "Not affordable, not safe, not experienced photographer", "STAY FAR AWAY", "No way".
Most users ask Teddy Bear Portraits for the delivery of goods as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Madison, TennesseeMinus stars
User's recommendation: RUN, DO NOT WALK , AWAY FROM THIS COMPANY
Terrible pictures and expensive
User's recommendation: DONY
Service and affordability
For school pictures, this company had 1 photographer for a school of almost 100 children to be photographed. In addition, they had a table high off the ground for infants to be photographed on, this was obviously unsafe, there were no props to be used, and the photographer was not experience because she didn't do a good job of making the children smile, she had no idea how to pose them as it was only 1 pose, she didn't even assist with making sure their hair, face, clothes, anything was adjusted.
When parents were trying to access their pictures they had difficulty with their access code and the link for a discount ended the very next day not even giving parents a chance o view the pictures.
When I tried emailing someone on behalf of parents, their response turnaround was days after the initial email. We will not be using this company ever again for school portraits.
User's recommendation: Not affordable, not safe, not experienced photographer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRip Off
- Over priced rip off
Preferred solution: Price reduction
User's recommendation: STAY FAR AWAY
*** expensive photos
User's recommendation: No way
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bellevue, WashingtonHaven’t received pictures
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Hendersonville, TennesseeChange background for my order
Preferred solution: Just to edit my purchase
There were no options to choose a background on the website at the time when I ordered my child's photos like I was told they added them a week later after I already purchased with no background
I have sent many emails not one response I called with 10 people ahead of me I could not wait on the phone as I work all day and I am a teacher, so I opted for the option that they would call me back and never received a call back and this was a week ago I am trying to have them fix my photos before it is too late I should have been given the option to choose a background as soon as the photos were available not randomly a whole week later me and many other parents at the school are not happy about this. These photos are not cheap had I known they would randomly add the backgrounds to the website 4 days after telling me my photos were ready for order I would have waited to order them with a background trying to reach someone to cancel my order or change it before it's too late and have not been able to get a hold of anyone and it's been a whole week and now I'm probably stuck with photos with no background which is ridiculous for the price they are charging horrible customer service.
- Customer service never responds
Preferred solution: For them to add the background of my choice to my photos before they mail them to me
User's recommendation: Do not order your photos right away when you receive the link in the email saying they are ready because it's a lie you don't have an option to choose your background until way after your photos are supposedly ready for order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sacramento, CaliforniaTerrible Service
I would give this company a NEGATIVE 0 if it were possible. My 2 children took photos at school through this company and it was a complete disaster as well as very very unprofessional.
First and foremost we were supposed to receive our photo access code the same day as a discount is offered for same day purchase. Not only did that NOT happen but the photographer FORGOT THE SLIPS at the school location to even upload the photos to give parents access. Second the discount was no longer valid even due to the companys employee mistake (no fault of the school).Secondly when I do finally receive the photo there are ONLY 2 Photos ( 1 completely blurred) of only 1 of my children. There was NO RECORD of additional photos for that child nor ANY photos of my second child as well as NO PHOTOS of their sibling portraits which the school informed me that THEY TOOK INDIVIDUAL AND SIBLING PHOTOS.
Very unprofessional an unsatisfied this entire situation is so bad for business as a whole. Contacting customer service has been *** you cant get through to anyone you have to wait 24 hours for a response and still get no helpful response. I wouldnt recommend this company to anyone. The dissatisfaction with their service alone as well as the poor customer service and lack there of was beyond disappointing.
There is nowhere on their site where you can leave a formal complain nor is there any additional corporate information listed. Terrible when a company is set up to capture memorable moment of your childrens early years and FAIL as a whole.
Complete waist of time an horrible for business. Will definitely be reporting them to BBB as well as YELP.
User's recommendation: DO NOT USE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Denver, ColoradoWrong Pictures
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible company I do not recommend
My daughter took pictures May 12 with her school paid $193.46 April 13th for package. 7-14 days for delivery.
I called on the 14th day for a tracking number or anyway to attempt to track. I was told they do not offer tracking. For $200 the least they could do is track. Wednesday May 31st I requested another be shipped specifically overnighted due to vacation thurday june 1.
Upon my return june 6th there is still no package. I called and email only to recieve a generic email response and a voice message about only being open 4 hours a day.Terrible communication, unfathomable customer service I would not recommend!
- Background option changes
- Everything i explained
Preferred solution: Full refund
User's recommendation: Never
Took terrible school pictures of my daughter’s graduating VPK class.
User's recommendation: Stay away.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Jacksonville, FloridaDidnt receive my sons Fall pics
Preferred solution: Deliver product or service ordered
Horrible Company
I have been a parent for almost 20 years so I have seen a lot of school pictures. I don't even know where to being with this review.
First, I was SHOCKED of the prices they have for any of their items. Over $100 for ONE DIGITAL DOWNLOAD!!! I have never paid that much for an entire package let alone one download. My son had his preschool pictures done and I literally could have done a better job with my eyes closed.
It sucks because these are his first official school pictures and they are total *** The whole school got very similar results for their children so the school complained to Teddy Bear Portraits and their response was that they would send a free class picture for everyone. Ok, I can deal with that I guess. Well, what we got was by far the worst photograph I have ever seen! I have no idea how this company stays in business.
I would never recommend them to a single person. They should be ashamed that they even sent any of these pictures out.
I am so upset and disappointed with this whole process. So over $100 for one picture that I am too embarrassed to show anyone and a company that cannot even try and fix their crap job!
User's recommendation: DO NOT USE THIS COMPANY
Didn’t receive my photo
Lack of communication
So last December I use teddy bear portraits I found out the morning of that my photographer had quit apparently I was supposed to be that photographers last client, and they just decided not to come, I had to call the company to find out what was going on and then inform all my families that picture day was canceled. They were able to get me rescheduled and get me an amazing photographer a couple of days later.
Fast-forward seven months, and we were supposed to picture day today.
My photographer didn't show up again apparently he had notified them last week That he have to quarantine And they failed to notify me. So I again was stuck in the position of having to notify all of my daycare families last minute and all they could promise was better communication next time (which is what I was promised last time)
- May provide quality pictures if they show up
- Lack of communication
Preferred solution: Let the company propose a solution
User's recommendation: Don’t get your hopes up
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They really suck. I got a picture with the top of the head cut off. Horrible.