Abbi R Qhu

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Verified Reviewer
| map-marker Madison, Tennessee

Minus stars

Do not have interaction with the company. Customers are scammed, while keeping the promised Rebates, employees that are professional with work ethic and are honesty are treated with a hostile work environment , they discriminate equally by race, age and competence. Have their people lie to all customers Just lied to on many occasions. Cheat, Scam!!
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User's recommendation: RUN, DO NOT WALK , AWAY FROM THIS COMPANY

Anonymous
map-marker Doylestown, Pennsylvania

Terrible pictures and expensive

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Of course people want pictures of their kids and they know that. Out of 15 images there is something wrong with each one. My youngest loves taking pictures and isnt smiling in a single one, my oldest cap and gown picture she has strands of the hassle behind her ear, shes slouching in them or fake smiling. I know they cannot control how they smile or act but it looks like they just kept snapping and what I got is what I got. Not to mention ONE digital download is $40. DO NOT RECCOMEND!
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User's recommendation: DONY

Keysha H Cot

Service and affordability

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For school pictures, this company had 1 photographer for a school of almost 100 children to be photographed. In addition, they had a table high off the ground for infants to be photographed on, this was obviously unsafe, there were no props to be used, and the photographer was not experience because she didn't do a good job of making the children smile, she had no idea how to pose them as it was only 1 pose, she didn't even assist with making sure their hair, face, clothes, anything was adjusted.

When parents were trying to access their pictures they had difficulty with their access code and the link for a discount ended the very next day not even giving parents a chance o view the pictures.

When I tried emailing someone on behalf of parents, their response turnaround was days after the initial email. We will not be using this company ever again for school portraits.

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User's recommendation: Not affordable, not safe, not experienced photographer

Seamus L Otw

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Verified Reviewer

Rip Off

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Scam company and a rip off price. They take advantage of parents trying to get school photos. This company should be banned from all school systems.
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Loss:
$25
Cons:
  • Over priced rip off

Preferred solution: Price reduction

User's recommendation: STAY FAR AWAY

Anonymous
map-marker Renton, Washington

*** expensive photos

Why this company think robbing parents is something good to do? The prices on these photo options are ridiculously expensive.
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User's recommendation: No way

Rashid B Udx

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Verified Reviewer
| map-marker Bellevue, Washington

Haven’t received pictures

I havent received my pictures yet! I ordered the pictures on April 13. Trying to see what the procedure is on receiving them.
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Lashonda E Bfd

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Hendersonville, Tennessee

Change background for my order

Teddy Bear Portraits - Change background for my order
I have an order and I didn't realize I can change background on photos, I would like to change background to my order
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Preferred solution: Just to edit my purchase

Gioia c
map-marker Hendersonville, Tennessee

There were no options to choose a background on the website at the time when I ordered my child's photos like I was told they added them a week later after I already purchased with no background

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I have sent many emails not one response I called with 10 people ahead of me I could not wait on the phone as I work all day and I am a teacher, so I opted for the option that they would call me back and never received a call back and this was a week ago I am trying to have them fix my photos before it is too late I should have been given the option to choose a background as soon as the photos were available not randomly a whole week later me and many other parents at the school are not happy about this. These photos are not cheap had I known they would randomly add the backgrounds to the website 4 days after telling me my photos were ready for order I would have waited to order them with a background trying to reach someone to cancel my order or change it before it's too late and have not been able to get a hold of anyone and it's been a whole week and now I'm probably stuck with photos with no background which is ridiculous for the price they are charging horrible customer service.

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Cons:
  • Customer service never responds

Preferred solution: For them to add the background of my choice to my photos before they mail them to me

User's recommendation: Do not order your photos right away when you receive the link in the email saying they are ready because it's a lie you don't have an option to choose your background until way after your photos are supposedly ready for order

Brittney B Xau

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Verified Reviewer
| map-marker Sacramento, California

Terrible Service

I would give this company a NEGATIVE 0 if it were possible. My 2 children took photos at school through this company and it was a complete disaster as well as very very unprofessional.

First and foremost we were supposed to receive our photo access code the same day as a discount is offered for same day purchase. Not only did that NOT happen but the photographer FORGOT THE SLIPS at the school location to even upload the photos to give parents access. Second the discount was no longer valid even due to the companys employee mistake (no fault of the school).Secondly when I do finally receive the photo there are ONLY 2 Photos ( 1 completely blurred) of only 1 of my children. There was NO RECORD of additional photos for that child nor ANY photos of my second child as well as NO PHOTOS of their sibling portraits which the school informed me that THEY TOOK INDIVIDUAL AND SIBLING PHOTOS.

Very unprofessional an unsatisfied this entire situation is so bad for business as a whole. Contacting customer service has been *** you cant get through to anyone you have to wait 24 hours for a response and still get no helpful response. I wouldnt recommend this company to anyone. The dissatisfaction with their service alone as well as the poor customer service and lack there of was beyond disappointing.

There is nowhere on their site where you can leave a formal complain nor is there any additional corporate information listed. Terrible when a company is set up to capture memorable moment of your childrens early years and FAIL as a whole.

Complete waist of time an horrible for business. Will definitely be reporting them to BBB as well as YELP.

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User's recommendation: DO NOT USE

Kelsea N

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Verified Reviewer
| map-marker Denver, Colorado

Wrong Pictures

Original review Oct 24, 2022
You guys took pictures at Advantage Learning (564788) center a few weeks ago in Lakewood, CO. When looking up her pics with the code provided, they were of another child, but with my daughters name.
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Jacqueline M Stu

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Verified Buyer
|

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Verified Reviewer

Terrible company I do not recommend

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Teddy Bear Portraits - Terrible company I do not recommend
Original review Jun 07, 2022

My daughter took pictures May 12 with her school paid $193.46 April 13th for package. 7-14 days for delivery.

I called on the 14th day for a tracking number or anyway to attempt to track. I was told they do not offer tracking. For $200 the least they could do is track. Wednesday May 31st I requested another be shipped specifically overnighted due to vacation thurday june 1.

Upon my return june 6th there is still no package. I called and email only to recieve a generic email response and a voice message about only being open 4 hours a day.Terrible communication, unfathomable customer service I would not recommend!

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Loss:
$193
Pros:
  • Background option changes
Cons:
  • Everything i explained

Preferred solution: Full refund

User's recommendation: Never

Anonymous
map-marker Ormond Beach, Florida

Took terrible school pictures of my daughter’s graduating VPK class.

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Horrible pictures taken by photographers who dont even deserve to be called amateurs. Read the overwhelmingly negative reviews before you even consider hiring these clowns. Everything people complain about is 100% accurate.
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User's recommendation: Stay away.

Elizabeth P Ldi

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Verified Reviewer
| map-marker Jacksonville, Florida

Didnt receive my sons Fall pics

Hello my son took his pictures and October and we still haven't received them and itbis half qay through January. please contact me back and reassure me that you will be sending them ASAP
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Loss:
$40

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Sykesville, Maryland

Horrible Company

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I have been a parent for almost 20 years so I have seen a lot of school pictures. I don't even know where to being with this review.

First, I was SHOCKED of the prices they have for any of their items. Over $100 for ONE DIGITAL DOWNLOAD!!! I have never paid that much for an entire package let alone one download. My son had his preschool pictures done and I literally could have done a better job with my eyes closed.

It sucks because these are his first official school pictures and they are total *** The whole school got very similar results for their children so the school complained to Teddy Bear Portraits and their response was that they would send a free class picture for everyone. Ok, I can deal with that I guess. Well, what we got was by far the worst photograph I have ever seen! I have no idea how this company stays in business.

I would never recommend them to a single person. They should be ashamed that they even sent any of these pictures out.

I am so upset and disappointed with this whole process. So over $100 for one picture that I am too embarrassed to show anyone and a company that cannot even try and fix their crap job!

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User's recommendation: DO NOT USE THIS COMPANY

1 comment
Guest

They really suck. I got a picture with the top of the head cut off. Horrible.

Jerimy Sji
map-marker Birmingham, Alabama

Didn’t receive my photo

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I paid for my kid school pict and i never got them i ordered in may i want a refund access code 123302****
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Hertha G

Lack of communication

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So last December I use teddy bear portraits I found out the morning of that my photographer had quit apparently I was supposed to be that photographers last client, and they just decided not to come, I had to call the company to find out what was going on and then inform all my families that picture day was canceled. They were able to get me rescheduled and get me an amazing photographer a couple of days later.

Fast-forward seven months, and we were supposed to picture day today.

My photographer didn't show up again apparently he had notified them last week That he have to quarantine And they failed to notify me. So I again was stuck in the position of having to notify all of my daycare families last minute and all they could promise was better communication next time (which is what I was promised last time)

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Pros:
  • May provide quality pictures if they show up
Cons:
  • Lack of communication

Preferred solution: Let the company propose a solution

User's recommendation: Don’t get your hopes up

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